Your booking, protected
We've partnered with Booking Protect to give you a worry-free purchase. By adding refund protection to your tickets at checkout, you can claim a full refund if you or anyone in your group is unable to attend the show. It's just a fraction of the ticket cost, and you can recover 100% of the ticket price paid. This will cover you in the event of bad weather, breakdowns, illness and much more.
By adding refund protection, you can claim a full refund if you or anyone in your group is unable to attend the show. This will cover you in the event of bad weather, breakdowns, illness and much more.
Booking Protect will refund the cost of your booking if you cannot attend a booked event due to any of the following reasons:
- Unexpected disruption to public transport that could not reasonably have been known before the event date
- Injury or illness affecting you or a family member
- Death of the customer at any time before the booked event, or of a close family member within 4 weeks of the event
- Mechanical failure, accident, fire or theft en route to the event in your private vehicle
- Jury service you were unaware of at the time of booking
- Burglary or fire at your home in the 48 hours preceding the event requiring emergency services
- Being called as a witness in court proceedings you were unaware of at the time of booking
- Being a member of the armed forces and being unexpectedly posted abroad
- Adverse weather conditions (snow, frost, fog, storm) where police or government authorities have issued a travel ban — proof of road closures required
- Permanent relocation for work to more than 100 miles from the event (unknown at booking), or unexpected forced redundancy
To claim a refund on a purchased ticket, you must write to us using the email address on our Contact page. You will need to complete a short online form to identify yourself and confirm the refund request.
Refund protection can be added during checkout