Customer Relations Department
Have a question or an issue with your booking? Need to cancel a ticket or request a refund? Simply write to us at our email address and we'll take care of everything.
We respond very quickly — feel free to reach out whenever you need us. We'll be happy to help with any question, big or small.
What we can help with
Booking enquiries
Questions about your order, seat selection, or booking confirmation.
Cancellations & refunds
Request a cancellation or submit a refund claim. We process these as fast as possible.
Refund protection claims
Need to make a claim? Email us and we'll guide you through the process. Learn more →
Payment issues
Problems with a transaction or charge? Get in touch and we'll look into it straight away.
Anything else
Any other question at all — we're always happy to hear from you.