Frequently Asked Questions

You should receive an email with your e-tickets or mobile tickets attached no later than 24 hours before the event. Download them to your phone before you arrive so they can be scanned at the entrance. If you don't have a smartphone, print your tickets and bring them with you.

If you haven't received your tickets before the show, visit our Customer Relations Department to access your virtual tickets. You'll need the 7-digit transaction number found in your confirmation email. If you don't have a smartphone, print your tickets and bring them with you.

Exchanges:

We don't offer ticket exchanges. However, you can cancel your ticket for a refund and purchase a new one for any date you prefer.

Refunds:

You can request a refund by contacting our Customer Relations Department here.

All ticket holders will be contacted as soon as possible and offered a full refund.

Running times are listed on each show's information page.

Concerts and one-off events may not be able to provide this information in advance.

You can reach us here, or email us directly at booking@viscontiteatro.com. We reply within a few hours.

All our theatres are equipped with mechanical ventilation systems that supply fresh, filtered air with no recirculation. Our auditoriums have CO₂ sensors to monitor and maintain fresh air levels, and entrance areas, foyers and bars benefit from a combination of natural and mechanical ventilation.

We recommend all audience members wear a face covering during their visit, but this is a personal choice.

Babes-in-arms are not permitted at any of our venues. Please check the individual show page for any age restrictions. All children must be able to sit independently in their own seat.

All children under 16 must be accompanied by an adult aged 18 or over, who must sit with the child throughout the entire visit. It is the customer's responsibility to assess whether a show is suitable for any children attending, regardless of any official age guidance.

We take the safety of our guests and staff very seriously. We have a comprehensive set of security measures in place to protect everyone who visits and works at our venues. Our procedures have been developed over many years in consultation with police and security services, and are continually reviewed.

Security checks will be in place for your safety, so please allow extra time on arrival. Additional staff are on hand to manage the flow of arrivals and answer any questions.

Yes — you can pre-order interval drinks at the bar before the show begins.

We continue to encourage contactless payments throughout the venue to minimise physical contact. Ticket bookings are available online only.

If you think you've left something at one of our theatres, please contact us with the name of the theatre, the date and time of your visit, and a description of the item.

Running times are listed on each show's information page.

Concerts and one-off events may not be able to provide this information in advance.

Every audience member, regardless of age, must hold a valid ticket to enter the theatre. Babes-in-arms will not be admitted and children must be able to sit independently. In the interest of other customers, parents or guardians may be asked to remove disruptive children. The recommended age varies by production and is listed on each show's page.

There is no dress code. Smart casual or casual attire is perfectly acceptable.

If the show or event you were due to attend is cancelled or rescheduled, we will contact you as soon as possible by email. For performances within the next 72 hours, we will also contact you by SMS to arrange your refund.

If your event has been rescheduled or cancelled, an email will already have been sent to you. Please check your junk/spam folder if you haven't seen it.

This depends on your card issuer. Refunds are usually processed quickly, but there may be some delays depending on your bank. For more information, please contact our Customer Relations team.